Despite our commitment to giving high-quality services, sometimes things will go wrong. When this happens we want to know about it, and to put things right where we can.

If you do have a problem contact the person who provided the service in the first place. We hope to sort out most problems on the spot. To find out more about our complaints procedure contact any English Nature office or our Enquiry Service and ask them to send you a copy of our leaflet How to comment or complain. Our complaints procedure can also be found here.

If you have a suggestion or a complaint tell us about it and help us to help you.