Natural England

Our service standards
How to comment or complain



Our Service Standards

Details of our service standards can be found on this website. Alternatively the leaflet Our service standards is available from all English Nature offices and from our Enquiry Service.

Our website
well as being a source of information about English Nature, the website gives you the opportunity to comment about English Nature and its work.

Our Enquiry Service
Our Enquiry Service is the first point of contact for all general enquiries about English Nature and its work. From here you may be transferred to appropriate colleagues who can help you with more technical or specialist enquiries. The Enquiry Service can be contacted at: English Nature Northminster House Peterborough PE1 1UA Tel : 01733 455100/101/102 E-mail : [email protected]

Enquiries About Local Issues
'Enquiries, comments and complaints about local issues or particular areas of land such as Sites of Special Scientific Interest or National Nature Reserves should be directed to the appropriate local office (we have 25 local offices across the country). Click here for local office contact details.

Recording and Monitoring Complaints
We welcome the opportunity to learn from our mistakes and to improve the services we offer. We publish information on complaints received and where we have changed the way we work as a result of complaints on our web site.